Support
Frequently Asked Questions
The questions we hear most, answered plainly.
Do I need a prescription?
Prescription treatments require review and approval by a licensed provider. You complete an online intake, a provider reviews it, and they decide whether a prescription is appropriate for you.
How long does it take to get started?
Most intakes take under ten minutes. Provider review typically happens within one business day, and approved orders usually ship within two to three business days.
Is there insurance involved?
Luun is a direct-pay service. You always see the full price before you check out, and there are no membership or consultation fees layered on top.
When will I be charged?
Your payment method is collected at checkout, but payment for prescription medication is only fully processed after a licensed provider reviews your intake and approves a prescription. If the provider determines you are not a candidate, you will not be charged for the medication and any authorization is released or refunded.
Can I change or cancel my plan?
Yes. You can adjust, pause or cancel at any time before your next fulfilment. See our Refund Policy for details on returns of shipped medication.
Are the medications safe?
All medications are prepared by licensed US compounding pharmacies. Your provider will review your history for contraindications, and safety information is provided with every order.