Legal
Refund Policy
Last updated September 2026.
Before your order ships
You can cancel any order at no cost before it enters pharmacy fulfilment. Cancellations are refunded in full to the original payment method within 5 to 10 business days.
If you're not approved
If a provider determines that treatment is not appropriate for you, you are refunded in full. You are never charged for a plan you cannot receive.
After your order ships
For patient-safety reasons, prescription and compounded medications cannot be returned or resold once they have shipped, and are generally not refundable.
Damaged, incorrect or delayed orders
If your order arrives damaged, incorrect, or with a compromised cold chain, contact support@luunhealth.com within 7 days of delivery with photos. We will replace it or refund it in full.
Recurring plans
Pause or cancel a recurring plan at any time before the next fulfilment date. Once a fulfilment has been processed, the shipped-order terms above apply.
How to request a refund
Email support@luunhealth.com with your order number. We respond within one business day.