Privacy Policy

Information we collect

• Account details such as your name, email address and shipping address.
• Health information you provide during intake and follow-ups.
• Order and payment information (card details are handled by our payment processor, not stored by Luun).
• Device and usage data, including cookies and analytics identifiers.

How we use your information

• To provide telehealth services and fulfil your orders.
• To connect you with licensed providers and pharmacies.
• To send service updates and, with your consent, marketing emails.
• To improve the safety, security and performance of the platform.

How we share information

We share information with the licensed providers and pharmacies involved in your care, and with service providers who work on our behalf under contract. We do not sell your personal health information.

Your choices

• Request access to, correction of, or deletion of your data.
• Opt out of marketing emails at any time.
• Manage cookie and analytics preferences via Your Privacy Choices.

Security and retention

We use encryption in transit and at rest, access controls and audit logging. Health records are retained for the period required by applicable law.

Contact

Privacy questions: privacy@luunhealth.com.